Property Management in the French Alps

With the impact of Covid-19 still being felt across our industry, we took the decision to move our Manager training online. This enabled Managers across the French Alps to safely continue with their OVO Network training, while respecting travel restrictions and social distancing.

We have invested in these online training courses to provide professional level training for our property managers, with the courses available in two languages. Developed for both new and existing managers, they provide valuable skills and techniques and therefore have a value and a cost.

Previously our training materials were developed over time, with overhead costs spread over many years. While this expertise forms the basis of our new training, we have evolved the courses into a more structured, dynamic training solution.

Our online training course is hosted via Google Classrooms, therefore applicants need to have a Google account.

Yes. All new managers, including owner managers, who contact us after 1 June 2021 with a view to working together must take Course 1. Course 2 is not obligatory, more on Course 2 below. 

The central role of Course 1 is to ensure a consistent level of service for guests and owners across all properties and destinations. Once the minimum levels of service are achieved, managers are free to focus on offering additional add on services. The core material then serves as an online manager handbook, which you can refer to as required.

No. Owner managers pay a joining fee to become a part of OVO Network, therefore there is no fee for Course 1.

Yes. Our current manager community continually shares good practice, ideas and experiences. We are therefore happy to provide Course 1 free of charge to existing managers, thank you for your input!

Completion of Course 1 does not guarantee a job with an OVO Network owner. The choice of Manager and offer of a contract is made by the owner not by OVO Network.

Ask your friend or the owner to click on the ‘Add Your Property’ link in the top right of our home page, and choose the business solution that suits them best. 

If we end up adding the chalet we will then pay a referral fee to you as a thank you for the introduction. Find out more here.

Course 2 is an in-situ, half-day training course in hospitality cleaning, and preparing for guests. It costs 250€.

No it isn’t. However, it is a great way to launch a new property rental business, as well as a new working relationship between owners, managers and the OVO Network team. We are all interdependent, it is vital that we all understand each other’s role to ensure a successful partnership.

Some owners have signalled that they are willing to pay for this course, which they will attend with their property manager and cleaners. Taking a course which ensures that the chalet team is working to consistent standards from the outset, is preferable to paying out claims for compensation to unhappy guests. By taking this course, the chalet team can create a workflow to ensure the property runs smoothly and is well presented.

Our training providers are all OVO Network team members, with previous or current guest and property management experience. We have French and English bilingual training providers.

The course generally takes around four hours, so a morning or an afternoon.

Training Chalet Teams in the properties they will manage is the ideal practical environment in which to consider tasks per space, frequency of tasks and best cleaning products to use. Trainers will also cover protocols regarding Covid 19, as well as hospitality and how to present properties.

We will supply all who attend the course with the training materials. If there has been a successful working relationship between the manager and owner, they are likely to be happy to train their replacement, and you will have the training materials to hand.